Jason Laulainen
Customer Success Manager
BIAS Software
Jason is BIAS Software’s Customer Success Manager, overseeing the Customer Success team ensuring quality customer service. Prior to BIAS, he worked as a Financial Analyst at Umpqua Bank. He also owned and operated Fairfield Hardware for eight years, and during that time served as a volunteer firefighter/EMT with Spokane County Fire Districts 2 & 12. Jason served as the Spokane County District 2 Fire Chief for four years. Jason has spent time at the Kootenai County Sheriff’s Department as a 911 call-taker and dispatcher as well.
My Sessions
Utility Billing Gone Wrong
In this workshop, you will learn from real examples of managing a utility billing system.
Meetup: New User
Start your conference off in the best way: making friends and building connections.
Be a Master at Fixing Mistakes
Taming Your Tasks: Processing Checklists You Can’t Live Without
Clerk’s lives are inundated with deadlines, unfinished tasks, and time-sensitive actions. Simply put there is never enough time to get everything done.
No Holds Bar Utility Billing
Bring your questions and curiosity. In this session you’ll be given the opportunity to ask questions, collaborate, and learn about best practices for utility billing.